Service Management

Enable your organization to maximize business value from the use of its IT Service Desk.  We’ll help your organization turn your Service Desk into a well-oiled process workflow engine that serves as the primary point of engagement between your IT organization and end users.

Our Consultants

We have a robust cadre of Service Management experts to help your organization develop a world class service desk. Our Service Management Architects and Engineers will help you create and refine your workflows and processes and will develop meaningful integrations to maximize the value of your Service Desk (ServiceNow, IBM Control Desk).

Our Approach

From clearly defining your organization’s goals, to creating a targeted project and implementation plan, our framework provides the roadmap to guide you along your path to success.

Our Value

We deliver on the promised value of Service Management – allowing your organization to collaborate more effectively to cut operational costs, increase employee productivity, and to serve as your organization’s centralized workflow engine.

Our Implementation Model

Our proven Implementation Model provides predictable, better-quality results based on our delivery experience and technical expertise.

Services

Findings & Recommendations

• Comprehensive analysis based on a proven AIS Approach
• Best Practice Recommendations to achieve Desired Project Goals

Project Planning

• Clearly defined project plan and roadmap with clear phases,
  resource requirements, and costs
• Achievable results based on your goals, timeline, and budget

Implementation & Migration

• Well Architected Service Management solution that incorporates
  workshops and assessments
• Implemented functions and features of a Service Desk that
  satisfy organizational goals
• Incorporated workflows and processes; CMDB integration

Ongoing Support Services

• Virtual solution support team and staff augmentation
• Expert assistance to provide Solution Enhancement
• Integration Services